It’s 2015, and ING Bank is about to start an exciting transformation. A new Agile Way of Working is introduced and this also requires a challenging cultural change. In the new organization, the Product Owner, Chapter Lead and Agile Coach form a virtual leadership team supporting the feature teams. In this talk we will follow the journey of one of these virtual teams during the past two years. We will look back at the ups and downs and learn that good intentions do not always lead to the greatest results. But although it’s been a tough journey, there’s a lot to be proud of today!